Terms of Service

Effective Date: September 2nd, 2025
Last Updated: August 18th, 2026

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TERMS OF SERVICE

Welcome to Realis. These Terms of Service (“Terms”) are an agreement between you and [Andre De Britto], operating as Realis (“Realis,” “we,” “our,” or “us”). By using Realis through WhatsApp or any other channel we provide, you agree to these Terms and our Privacy Policy.

1. THE SERVICE

Realis provides workflow, communication, research, and market-intelligence tools for real estate professionals. Features may include property searches, market information, reminders, news, calculators, email and calendar assistance, CRM connections, meeting transcription, and Property Radar.

Features may vary by plan, location, integration, and data availability. We may add, change, suspend, or discontinue features at any time.

2. ELIGIBILITY

You must be at least 18 years old and use Realis for lawful professional or business purposes. If you use Realis for a brokerage, team, or company, you confirm that you have authority to do so.

You are responsible for securing your WhatsApp account, connected accounts, devices, and credentials.

3. YOUR RESPONSIBILITY

Realis assists your work but does not replace your professional judgment. You are responsible for reviewing and verifying all information and outputs before using or sharing them.

Realis is not your broker, attorney, accountant, appraiser, inspector, lender, or transaction coordinator. It does not provide legal, tax, financial, appraisal, or other professional advice.

You remain responsible for complying with all laws, licensing requirements, brokerage policies, MLS rules, fair-housing obligations, advertising rules, contracts, and professional standards.

4. AI OUTPUTS AND INFORMATION

Realis uses artificial intelligence and third-party data. Answers, summaries, recommendations, listing information, statistics, dates, and other outputs may be incomplete, inaccurate, delayed, or outdated.

Do not rely on Realis as the sole source for legal requirements, contract deadlines, property conditions, valuations, listing status, or transaction decisions. Consult the appropriate broker or qualified professional when necessary.

5. PROPERTY RADAR

Property Radar combines property, listing, ownership, transaction, public-record, user-provided, and licensed third-party information to identify possible opportunities.

Property Radar provides estimates and research—not purchased leads or guarantees. A score or signal does not mean that an owner intends to sell, has consented to be contacted, or will become a client.

You are solely responsible for verifying information and ensuring that any calls, texts, emails, advertising, or other outreach comply with applicable Do Not Call rules, the TCPA, CAN-SPAM, state telemarketing laws, fair-housing laws, MLS rules, brokerage policies, and consent requirements.

You may not use Property Radar for tenant screening, credit, lending, insurance, employment, housing eligibility, discrimination, harassment, or any unlawful purpose. You may not resell, publish, scrape, or redistribute Property Radar data without written permission.

6. CONNECTED ACCOUNTS AND COMMUNICATIONS

If you connect an email, calendar, CRM, or another service, you authorize Realis to access information and perform actions within the permissions you grant and according to your requests.

You are responsible for reviewing recipients, content, dates, attachments, CRM changes, and other details before authorizing or relying on an action. Realis is not responsible for errors caused by your instructions or by a third-party service.

Your use of WhatsApp, Stripe, email, calendar, CRM, and other connected services is also subject to those providers’ terms and privacy policies.

7. RECORDINGS

Before recording or uploading any meeting or conversation, you must inform the participants and obtain all consent required by law.

You are responsible for reviewing transcripts, summaries, and action items before using or sharing them.

8. ACCEPTABLE USE

You may not use Realis to break any law or third-party rule; send spam or unlawful marketing; discriminate, harass, deceive, or impersonate anyone; hack, disrupt, scrape, or gain unauthorized access; share or resell your account; or build a competing product or database using Realis without written permission.

9. YOUR CONTENT AND DATA

You retain ownership of information you provide. You give Realis permission to process it only as necessary to provide, maintain, secure, and support the Service and complete the workflows you request, as explained in our Privacy Policy.

You confirm that you have the right and any required permission to provide information about clients, prospects, meeting participants, properties, and connected accounts.

Do not submit Social Security numbers, banking credentials, full payment-card details, medical information, or other highly sensitive information.

10. PAYMENT, CANCELLATION, AND REFUNDS

Paid subscriptions are processed through Stripe. Prices, billing frequency, plan features, and usage limits are displayed when you subscribe.

Realis subscriptions are month-to-month. There is no long-term contract. Your subscription renews automatically each month until you cancel it.

You may cancel anytime through the Stripe customer portal or the cancellation method provided by Realis. Cancellation stops the next renewal. You may continue using the paid plan until the end of the billing period already paid.

Payments are nonrefundable. Realis does not provide prorated refunds or credits for unused time, unused messages, unused features, partial months, or canceled subscriptions, except where required by law.

If payment fails, Realis may suspend or terminate access. We may change prices for future billing periods by providing advance notice. You may cancel before the new price takes effect.

11. INTELLECTUAL PROPERTY

Realis owns or licenses its software, workflows, design, branding, content, and technology. You may use Realis and outputs generated for you for your own professional business purposes.

You may not copy, modify, sell, redistribute, sublicense, or create a competing service from Realis or its data without written permission.

12. AVAILABILITY AND THIRD-PARTY SERVICES

Realis is provided through third-party services, including WhatsApp. We do not guarantee uninterrupted access, delivery of every message, accuracy of third-party data, or continued availability of any feature or integration.

Realis is not responsible for third-party outages, delays, errors, security incidents, pricing changes, account restrictions, or discontinued services outside our control.

13. NO WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW, REALIS IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND.

REALIS DOES NOT GUARANTEE ACCURACY, AVAILABILITY, RESULTS, LEADS, LISTINGS, CLIENTS, CLOSINGS, COMMISSIONS, REVENUE, OR ANY OTHER BUSINESS OUTCOME.

14. NO LIABILITY BY REALIS

TO THE FULLEST EXTENT PERMITTED BY LAW, REALIS AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE, CLAIM, COST, MISSED DEADLINE, DATA LOSS, LOST CLIENT, LOST COMMISSION, LOST REVENUE, TRANSACTION FAILURE, OR OTHER CONSEQUENCE ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE REALIS.

YOU USE REALIS AND RELY ON ITS OUTPUTS AT YOUR OWN RISK. YOUR SOLE REMEDY FOR DISSATISFACTION WITH REALIS IS TO STOP USING THE SERVICE.

IF APPLICABLE LAW DOES NOT ALLOW LIABILITY TO BE FULLY EXCLUDED, REALIS’S TOTAL LIABILITY WILL NOT EXCEED THE AMOUNT YOU PAID TO REALIS DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

15. SUSPENSION AND TERMINATION

We may suspend or terminate access if you do not pay, violate these Terms, misuse the Service, create legal or security risk, or if a platform or provider requires us to restrict access.

You may stop using Realis and cancel your subscription at any time.

16. CHANGES TO THESE TERMS

We may update these Terms. The updated version will show a new “Last Updated” date. If a change is material, we may also notify you through WhatsApp, email, or the Service.

Continued use after the updated Terms take effect means you accept them, except where the law requires additional consent.

17. GOVERNING LAW

These Terms are governed by Florida law. Unless the law requires otherwise, legal actions relating to Realis must be brought in the state or federal courts located in Miami-Dade County, Florida.

18. CONTACT

Questions about these Terms may be sent to:
Email: realis@airealis.com
Mailing Address: 2101 Brickell Ave, Miami, FL, 33129