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Privacy Policy

Effective Date: September 2nd, 2025
Last Updated: September 2nd, 2025

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Realis (“we,” “our,” “us”) provides an AI-powered assistant service for real estate agents (“Service”), accessible primarily through WhatsApp. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you interact with Realis.

1. Information We Collect

When you use Realis through WhatsApp, we may collect:

  • Contact Information: Your name, phone number, and email address (if provided).

  • Usage Data: Conversations, questions, commands, and interactions with the assistant.

  • Technical Data: Device type, connection data, and usage logs.

  • Content Data: Any files, forms, or documents you share with Realis.

2. How We Use Your Information

We use your information to:

  • Provide and improve the Realis service on WhatsApp.

  • Deliver accurate real estate information, reminders, news, and market updates.

  • Generate personalized insights, research summaries, podcasts, and videos.

  • Communicate with you regarding support, updates, or service-related notices.

  • Ensure compliance with applicable laws and protect against misuse.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data only in the following cases:

  • Service Providers: With trusted third parties that help us operate Realis (e.g., hosting, analytics, messaging integrations).

  • Legal Requirements: When required by law, court order, or government authority.

  • Business Transfers: If Realis undergoes a merger, acquisition, or sale of assets.

4. WhatsApp Integration

Because Realis operates on WhatsApp:

  • Your conversations are subject to WhatsApp’s own Privacy Policy and Terms of Service.

  • Realis processes messages to generate answers and provide services, but does not control WhatsApp’s data practices.

  • You are responsible for securing your own WhatsApp account and device.

5. Data Security

We use reasonable technical and organizational safeguards to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.

6. Data Retention

  • Conversation history and user data are retained only as long as necessary to provide the Service and comply with legal obligations.

  • You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information.

  • Restrict or object to certain data processing activities.

  • Please request a copy of the personal data we hold about you.

8. Children’s Privacy

Realis is designed for professional use and is not directed to children under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:  📧 Email

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